Terms & Conditions

Welcome to the TOPMAN.COM website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at feedback@TOPMAN.COM

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

We currently offer two delivery options: nominated day delivery and standard delivery.

Nominated day delivery: We aim to deliver all main land UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 3pm (GMT).

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order

Standard delivery: We aim to deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

We currently only offer standard delivery to international destinations: Australia, Austria, Belgium, Bulgaria, Canada, China, Czech Republic, Denmark, EIRE, Finland, France, Germany, Greece, Hong Kong, Hungary, Italy, Lithuania, Monaco, Netherlands, New Zealand, Norway, Poland, Romania, Republic of Korea, Slovakia, Spain, Sweden, Switzerland & Turkey. Unfortunately nominated day delivery is not available at this time.

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

For nominated deliveries within the UK:
Go to www.hdnl.co.uk and use the tracking number provided in your despatch email or text message or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For standard deliveries within the UK:
Go to www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For Overseas Deliveries:
Unfortunately we are unable to offer order tracking at this time.

Having trouble tracking your order?
We will check your order status and give you an update.

Email us at customer.service@TOPMAN.COM with the date your order was placed, your reference number for each order, your full name, billing address and phone number. Please allow 5 working days before querying your order.

Alternatively, you can call Customer Care between 9am and 9pm on week days (excluding UK bank holidays) and between 8am and 7pm at the weekend:

UK customers: 0844 984 0264 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)

Australian customers: 1800 734 767 (toll free)

New Zealand: 0800 441 334 (toll free)

European customers (France, Germany, Spain, Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): 00800 5344 6666 (toll free)

Greece: 00800 441 3152 (toll free)

Finland: +44 0844 984 0264 (calls charged at your standard international rate)

Monaco: +44 844 984 0264 (calls charged at your standard international rate)

All other international customers: Please email your query to us at customer.service@TOPMAN.COM. Please include your reference number for each order, your full name, billing address and phone number in your email.

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

Student Discount Online
NUS Extra Cardholders receive 10% off Topman product with a valid NUS Extra card. To redeem the discount enter your NUS Extra card number at the checkout. Discount is not available on giftcards or store card payments. Topshop reserve the right to terminate this discount without notice. Discount is only valid for NUS Extra cardholders and is non transferable.

Student Discount Instore
Students receive 10% off Topman product with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. Topman reserve the right to terminate this discount without notice. Topman reserve the right to not accept ID that they deem invalid or fraudulent.

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

Please note any items from that are part of our concession brand collections can only be returned to our website. Stores will be unable to refund these items for you. These items are clearly marked on your dispatch note with an ‘**’ at the end of the product description.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

Topman does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

• The product ordered being unavailable from stock
• Our inability to obtain authorisation of payment
• The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

References in this Privacy Policy Statement to "we", "us" and "Topman" are to Arcadia Group Brands Limited (trading as Topman).
At Topman we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What the data will be used for?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topman. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

• All email messages and email newsletters will contain information on how you can unsubscribe; or
• Send an email to our customer services division on feedback@TOPMAN.COM writing "unsubscribe" in the subject heading; or
• Call our customer services division - see the "Contact Us" (contact us page) section; or
• Write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Topman. [We may pass your information onto Arcadia Group (USA) Limited, which operates our US retail stores, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website.] [Topshop and Topman only] We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites
In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets
In the unlikely event that Topman or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

If your query relates to an order or feedback regarding this site then click here or call us between 9am and 9pm (GMT/BST) week days, or between 8am and 7pm at the weekend (excluding UK bank holidays):

UK customers: 0844 984 0264 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)

Australian customers: 1800 734 767 (toll free)

New Zealand customers: 0800 441 334 (toll free)

European customers (France, Germany, Spain, Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): 00800 5344 6666 (toll free)

Greece: 00800 441 3152 (toll free)

Finland: +44 844 984 0264 (calls charged at our standard international rate)

Monaco: +44 844 984 0264 (calls charged at our standard international rate)

All other international customers: Please email your query to us at customer.service@TOPMAN.COM.

If your query is regarding a store, UK and Irish customers please contact Retail Customer Services on +44 [0]845 121 4519. Monday Friday 9 am - 6.30 pm, (Wed 9.30 am opening), Sat 9 am - 5.30 pm, Sunday and Bank Holidays 10 am - 4 pm.

Alternatively email on customer.service@TOPMAN.COM.

If your query is regarding your Topman Account Card (Santander Account Card) then please contact Santander Cards UK Limited Customer Services on 0871 522 5252 (Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras.

For security reasons we are unable to deal with Arcadia Store card queries via email.