Terms & Conditions
1. Terms and Conditions
Welcome to the TOPMAN.COM website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at feedback@TOPMAN.COM
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
1.1 Delivery Information and Costs
Normal Delivery Information and Costs
Please note that delivery time for UK standard orders is currently 2-4 working days. If you would like to receive your order sooner, our express delivery service will get it to you the next working day if you order before 2pm.
United Kingdom
- Standard: £4 delivery charge for all orders
- Standard Delivery is free for orders over £75
- Express: £5 delivered next day (if order is placed before 2pm, Monday - Friday)
Eire
- Standard: £5 delivery charge for all orders
- Sorry, no express delivery available
Europe (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Holland, Italy, Monaco, Norway, Spain, Sweden and Switzerland)
- Standard: £5 delivery charge for all orders
- Sorry, no express delivery available.
Australia and New Zealand
- Standard: £7.50 delivery charge for all orders
- Sorry, no express delivery available
USA
- If you are shopping in America, click here for the U.S. site.
Channel Islands/BFPO Addresses
- At this time we regret that we do not deliver to these addresses
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
1.2 Delivery Times
We currently offer two delivery options: express delivery and standard delivery.
Express delivery: We aim to deliver all mainland UK express orders placed before 2pm (GMT) on the next working day. Express delivery orders placed after 2pm (GMT) on a Friday will be delivered on a Tuesday.
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver express orders placed before 1pm (GMT) within 2 working days to Northern Ireland and within 5 working days to the Highlands and Islands and AB postcodes.
Standard delivery: We aim to deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.
Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days.
A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will take your order back and then attempt to deliver 2 more times on different days.
| When was your order placed?* | Delivery Day Standard* | Delivery Day Express* |
|---|---|---|
| Between 1pm Friday and 1pm Monday | Wednesday or Thursday | Tuesday |
| Between 1pm Monday and 1pm Tuesday | Thursday or Friday | Wednesday |
| Between 1pm Tuesday and 1pm Wednesday | Friday or Monday | Thursday |
| Between 1pm Wednesday and 1pm Thursday | Monday or Tuesday | Friday |
| Between 1pm Thursday and 1pm Friday | Tuesday or Wednesday | Monday |
Please allow 5 working days before querying your order.
*Exceptions
- UK Bank Holidays (if applicable): please allow an extra working day for both standard and express deliveries.
Overseas Delivery Times (Europe and Australia)
Europe - We aim to deliver within 5-7 working days following the date your order is placed. Currently we deliver to Austria, Belgium, Denmark, Finland, France, Germany, Greece, Holland, Italy, Monaco, Norway, Republic of Ireland, Spain, Sweden and Switzerland.
Australia and New Zealand - We aim to deliver within 5-7 working days following the date your order is placed
1.3 Delivery Areas
TOPMAN.COM delivers to all addresses within the following countries:
Australia
Austria
Belgium
Denmark
Eire
Finland
France
Germany
Greece
The Netherlands
Italy
Monaco
New Zealand
Norway
Spain
Sweden
Switzerland
United Kingdom
United States
Unfortunately at this time we cannot take orders for delivery to the Channel Islands, BFPO or other international addresses.
TOPMAN.COM classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales.
1.4 Delivery Address options
We will be unable to change a residential delivery address to a business delivery address once the order has been despatched.
1.5 Tracking your Order
For express deliveries within the UK:
Go to http://www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.
For standard deliveries within the UK:
Go to http://www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.
For Overseas Deliveries:
Unfortunately we are unable to offer order tracking at this time.
Having trouble tracking your order? We will check your order status and give you an update.
Email us at feedback@TOPMAN.COM with the date your order was placed, your reference number for each order, your full name, billing address and phone number. Please allow 5 working days before querying your order.
Alternatively, you can call Customer Services between 9am and 9pm on week days (excluding UK bank holidays) and between 9am and 5.30pm at the weekend:
- UK customers: 0844 984 0264 (calls charged at national rate)
- Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)
- United States customers: 1866 853 8559 (toll free)
- Australian customers: 1800 734 767 (toll free)
- New Zealand: 0800 441 334 (toll free)
- European customers (France, Germany, Spain, Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): 00800 5344 6666 (toll free)
- Greece: 00800 441 3152 (toll free)
- Finland: +44 0844 984 0264 (calls charged at your standard international rate)
- Monaco: +44 844 984 0265 (toll free)
Outside these times, please email us at feedback@TOPMAN.COM
1.6 Payment Options
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers:
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
1.7 Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).
1.8 Verified by Visa & MasterCard SecureCode - Online shopping made safer
Topman.com is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits
- Shop online with added security and peace of mind.
- Your personal password is linked to your card only, and not to your computer.
- This security scheme will help to prevent unauthorised purchases.
How it works
When you reach the checkout process at Topman.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers. Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
1.9 Returns
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery unless they are of unsatisfactory quality or unfit for purpose.
Purchases of the following brands cannot be returned to any store and must be returned by posting back to us:
Peoples Market
23:23
Self
Upper
Monkee Genes
House of the Gods
Amplified
Black Dice
Jeepers Peepers
Please ensure that all BLACK DICE watch returns include the presentation box in order to receive a refund.
1.10 Returns to Store
For your convenience, UK customers can go to your nearest TOPMAN store in the UK and Republic of Ireland customers can go to your nearest TOPMAN store in the Republic of Ireland, excluding those in department stores, with your returns. Please note that TOPSHOP only stores are unable to process TOPMAN returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.
Purchases of the following brands cannot be returned to any store and must be returned by posting back to us:
Peoples Market
23:23
Self
Upper
Monkee Genes
House of the Gods
Amplified
Black Dice
Jeepers Peepers
Please ensure that all BLACK DICE watch returns include the presentation box in order to receive a refund.
Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia’s current commercial exchange rate to the sterling price for the item on your despatch note.
International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on TOPMAN.COM to stores in Spain and Sweden without exception. We are sorry for any inconvenience this may cause you.
1.11 Returns by Post (All countries)
Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.
When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click here to find your closest store.
Purchases of the following brands cannot be returned to any store and must be returned by posting back to us:
Peoples Market
23:23
Self
Upper
Monkee Genes
House of the Gods
Amplified
Black Dice
Jeepers Peepers
Please ensure that all BLACK DICE watch returns include the presentation box in order to receive a refund.
International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.
You can log in to your account here.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom and Republic of Ireland.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from TOPMAN.COM. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team on 0844 984 0265 with your order number, postcode and new card details.
Alternatively, you can call Customer Services between 9am and 9pm on week days (excluding UK bank holidays) and between 9am and 5.30pm at the weekend:
UK customers: 0844 984 0264 (calls charged at national rate)
Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)
Australian customers: 1800 734 767 (toll free)
New Zealand: 0800 441 334 (toll free)
European customers (France, Germany, Spain, Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): 00800 5344 6666 (toll free)
Greece: 00800 441 3152 (toll free)
Finland: +44 0844 984 0264 (calls charged at your standard international rate)
Monaco: +44 844 984 0265
For security reasons, we cannot accept this information via email.
Note
Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at feedback@TOPMAN.COM.
1.12 Returning goods bought as special offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one get on free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
1.13 Returning goods which are of unsatisfactory quality or unfit for purpose
You can return these items to us using the freepost returns label. Alternatively you can return them to our stores (excluding those in department stores).
1.14 7 Day Cooling-Off Period (EU Only)
In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase, unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which has been unsealed; magazines; or tailor-made / customised products. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
1.15 Refunding the Delivery Charge (All Countries)
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the seven-day cooling off period.
Details of the returns procedure will also be sent to you with your order.
1.16 Statutory Rights
Your statutory rights are not affected by our returns policy.
1.17 Product information
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
1.18 Purchase of products
When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.
1.19 General
For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to TOPMAN.COM. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Arcadia Group.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Certain (hypertext) links in this site will lead to websites, which are not under our control. When you activate any of these you will leave the TOPMAN.COM website and we have no control over and will accept no responsibility or liability in respect of, the material on any website, which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Copyright © TOPMAN
This website is owned and operated by:
Arcadia Group Brands Limited trading as Topman
Registered in England
Company No.1016191
Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No:
GB169 0943 36
2. Privacy Policy Statement
References in this Privacy Policy Statement to "we", "us" and "Topman" are to Arcadia Group Brands Limited (Trading as Topman).
At Topman we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
2.1 What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.
What the data will be used for?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.
We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topman. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
- all email messages and email newsletters will contain information on how you can unsubscribe; or
- send an email to our customer services division on feedback@TOPMAN.COM writing "unsubscribe" in the subject heading; or
- call our customer services division - see the "CONTACT US" section below; or
- write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL
Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
We will not pass your information on to other Arcadia Group companies or other third parties unless you have agreed for us to do so.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.
We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.
2.2 Contact Us
If your query relates to an order or feedback regarding this site then click here or call us on 0844 984 0265 (UK only, calls charged at national rate) between 9am and 9pm seven days a week (excluding bank holidays).
Alternatively, you can call Customer Services between 9am and 9pm on week days (excluding UK bank holidays) and between 9am and 5.30pm at the weekend:
UK customers: 0844 984 0264 (calls charged at national rate)
Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)
Australian customers: 1800 734 767 (toll free)
New Zealand: 0800 441 334 (toll free)
European customers (France, Germany, Spain, Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): 00800 5344 6666 (toll free)
Greece: 00800 441 3152 (toll free)
Finland: +44 0844 984 0264 (calls charged at your standard international rate)
Monaco: +44 844 984 0265
If your query is regarding a store then please contact Retail Customer Services on 0845 121 4519. The opening hours are Monday to Friday, 9am - 6.30pm, Saturdays 9am - 5.30 and Sundays and 10am - 4pm (excluding bank holidays).
Alternatively email on customer.service@TOPMAN.COM.
If your query is regarding your Topman account card then please contact Santander Cards UK Limited Customer Services on 0871 522 5252. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras.
The opening hours are Monday/Tuesday 8am - 8pm, Wed 8am - 9pm, Thur / Fri 8am - 9pm, Sat 8am - 7pm, Sunday 9am - 6pm. Calls are charged at the National Rate.
Times quoted in this Privacy Policy are Greenwich Mean Time or British Summer Time (as applicable).
Copyright © TOPMAN
This website is owned and operated by:
Arcadia Group Brands Limited trading as Topman
Registered in England
Company No.1016191
Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No:
GB169 0943 36
For security reasons we are unable to deal with Arcadia Store card queries via email.
