1) What is a Topman Personal Shopping Hangout appointment?
This is a virtual Personal Shopping appointment, designed to replicate the intimate service that we offer in-store. Partnering with Google+ has enabled our core team of Personal Shoppers to deliver style advice to you, whereever you are in the UK. By accessing our Hangout – via a simple video call – you will be able to converse with a Personal Shopper, whilst they show you products from Topman.com that they think you will like. You are then able to add recommended products to your basket and purchase at the end of the appointment. Unfortunately the service is currently only available in the UK. The Personal Shoppers will lead the appointments in English, so customers must be English speaking.
2) Do I have to give my sizes when booking and can I choose my Personal Shopper?
Although not compulsory, it allows for our Personal Shoppers to prepare a product selection for your Hangout, which ensures that your experience is as seamless and efficient as possible. You are welcome to make a request for one of the Personal Shoppers - take a look at their profiles on topman.com/personalshopping. Whilst we will try our best to accommodate all requests, we cannot guarantee a Personal Shopper’s availability- this being dependent on staffing rotas and the variability of their days. Should we make changes to your booking, we will always strive to update you over an email or phone call.
3) What are the technical requirements?
Technical specifications required for the Booking system for Desktop Operating systems Windows 7 Windows 8, OS X Lion OS X Mountain Lion Ubuntu 14.04 Browsers: Firefox 29+ Chrome 35+ Safari 7+
Technical specifications required for the Booking system for Tablet Operating systems iOS 7 iOS 8 Android 4.3 Android 4.4
Technical specifications required for the Hangout extension for Desktop Operating Systems Windows 7 Windows 8 OS X Lion OS X Mountain Lion Ubuntu 14.04 Browsers Firefox 29+ Chrome 35+ Safari 7+ Supported Devices Nexus 4, Nexus 5, Samsung 2, Samsung 4, iphone 4, iphone 5S Nexus 7, Samsung Note, iPad 2, iPad 3 imac pro 15”, imac 21.5”,imac 27”,windows desktop, windows laptop, Ubuntu Desktop
4) How do I pay and receive my items?
After your Hangout appointment, you will be re-directed through to Topman.com, where you pay for your items as any typical online transaction. Your purchased items will either be delivered to your chosen address via standard delivery, unless of course, you select and pay for a faster delivery service, e.g. Next day delivery. You will also have the same ‘Click & Collect’ service which allows you to collect your purchase from any store of your choosing.
5) Can I return my items if I don’t like them, once received?
Yes. You can return unwanted items using our free post returns system, or you can bring them into your nearest store with proof of purchase. As always, returned goods must be unworn and not been tampered with, so to warrant a full reimbursement.
1) What is a Topman Personal Shopping appointment?
A Topman Personal Shopping appointment is an instore bespoke fashion advice service, tailored to answer your style brief. Our Personal Shoppers are very experienced stylists, who are always considerate of your personal requirements and varying tastes. Our in-store experiences are completely free. We even give you a complimentary drink!
2) How long are the Personal Shopping appointments?
We offer three different types of fixed appointments of varying lengths; the 30 minute ‘Express’, the one hour ‘Edit’ and the two hour ‘Experience’. If these are not what you’re looking for, that is totally fine – We are flexible to your requirements.
3) How does an appointment work and where are they?
Prior to your arrival, we’ll give you call to discuss your brief and to get an understanding of your looking for. We’ll ask you for your sizes, so that we can pull together some pieces before you join us in the suite. Once we meet you in person, we’ll delve deeper in to your style-needs and present you with a range of outfits until you’re completely happy. All the while, you’ll be able to relax in our brand new suite, which we think is fantastic! The experiences are only available on the 3rd floor of the Oxford Circus Flagship store (214 Oxford Street W1W 8LG). In October 2014, we are launching the service at the Brighton Store in the Churchill Shopping Centre. The service is offered internationall in both New York stores and The Grove in LA.
4) Do I have to give my sizes when booking and can I choose my Personal Shopper?
Although not compulsory, it allows for our Personal Shoppers to prepare a product selection for your appointment, which ensures that your experience is as seamless and efficient as possible. You are welcome to make a request for one of the Personal Shoppers - take a look at their profiles on topman.com/personalshopping. Whilst we will try our best to accommodate all requests, we cannot guarantee a Personal Shopper’s availability- this being dependent on staffing rotas and the variability of their days. Should we make changes to your booking, we will always strive to update you over a phone call.
5) How can I book an appointment and what happens if I then can’t make it?
Bookings can be made over the phone, by email or via Google+. See topman.com/personal shopping for more contact details. If, after booking, you are unable to make your appointment, we would ask that you kindly give us a call to cancel - a minimum of two hours is preferable. Should you cancel your appointment on more than three consecutive occasions, we may be unable to guarantee our Shopper’s availability.